6.  Coping and Management Competencies
6.1 Conflict, a model and coping styles
6.2 Stress: its definition, manifestation and management
6.3 Assertiveness: its definition, attitudes and behaviours

7.  Crises in Life
7.1 Types of crises (developmental & destructive)
7.2 Development of crises
7.3 Shock and trauma
7.4 Trauma debriefing and recovery

8.  Abuse
8.1 Abuse: its definition and type
8.2 The abuser mentality and characteristics
8.3 The victim (abused) mentality and characteristics
8.4 Child/sexual abuse
8.5 Spouse battery
8.6 Rape
8.7 Workplace harassment

9.  Addictions

9.1 Alcohol9.2 Drugs9.3 Gambling

10.  Depression and Suicide

One of LifeLines vehicles